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Privacy Policy

Alderley Insurance Brokers is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Alderley Insurance Brokers acts as a data controller in relation to the personal data you provide to us. This means we are responsible for deciding how we hold and use your personal information.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our website.

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2. The Information We Collect

We may collect and process the following categories of personal data:

Personal Identification Information

  • Full name

  • Date of birth

  • Address

  • Email address

  • Telephone number

Business Information

  • Company name

  • Business address

  • Nature of business activities

  • Financial information relevant to insurance placement

Insurance Related Information

  • Claims history

  • Policy history

  • Risk information relevant to underwriting

Special Category Data

In some circumstances, particularly for certain types of insurance, we may need to process sensitive personal data such as health information or criminal convictions. We will only do so where necessary and where permitted by law.

Technical Data

When you use our website, we may collect technical information such as IP address, browser type, device information and website usage data through cookies or similar technologies.

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3. How We Use Your Information

We use your personal data for the following purposes:

  • To arrange, administer and renew insurance policies

  • To obtain quotations from insurers

  • To provide risk management advice

  • To process and manage claims

  • To meet legal and regulatory obligations

  • To communicate with you regarding your insurance arrangements

  • To improve our services and website functionality

We will only process your data where we have a lawful basis to do so. These may include:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Explicit consent, where required

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4. Sharing Your Information

We may share your personal data with:

  • Insurance companies and underwriters

  • Claims handlers and loss adjusters

  • Regulatory bodies

  • Professional advisers

  • Service providers who support our business operations

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

We do not sell your personal data to third parties.

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5. International Transfers

If your insurance requirements involve international risks, your data may be transferred outside the UK. Where this occurs, we will ensure appropriate safeguards are in place to protect your personal data in line with UK data protection legislation.

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6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. Access to personal data is restricted to those who have a legitimate business need to know.

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7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, accounting or reporting requirements.

Retention periods will depend on the nature of the data and our regulatory obligations as an insurance intermediary.

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8. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data in certain circumstances

  • Request restriction of processing

  • Object to processing based on legitimate interests

  • Request transfer of your data to another organisation

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided on our website.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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9. Cookies

Our website may use cookies to improve user experience and analyse website performance. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. The most current version will always be available on our website.

If you have any questions about this Privacy Policy or how Alderley Insurance Brokers handles your personal information, please contact our team.

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